Shipping & Returns
Neférte offers free shipping to customers in the US and $7 flat rate shipping in Canada. We believe that there shouldn't be any surprises on the checkout page, so all handling costs are included in the product's price (except tax).
International orders can take up more than 3 weeks depending on the country. All orders can be tracked via the tracking link sent by email. Questions regarding orders already shipped/redelivery/insufficient address/etc should be directed to USPS. Questions regarding processing times should be directed to email@example.com.
If you have provided an incorrect address at checkout or would like to change the shipping address of your order, you must email us within 24 hours of your order. If you have entered an incorrect address at checkout and it was delivered to the incorrect address, we are not liable for the mistake and no refund will be issued or re-sending of the order.
Orders cannot be cancelled or refunded if the order is marked as "in transit" by the courier company.
Once you place your order, we do our best to ship it the next business day. Allow at least 2-3 business days for us to ship your order. You should receive your product within 3-5 business days if you live in the USA.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Neferte does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Customs charges may apply if you live in the UK, Canada, or an international country that requires custom clearance. All customs charges are the responsibility of the customer, and may be paid upon receiving the package. These charges are for citizens who import a product from a country outside the United States, and are a form of taxes that we, as a company, do not have the option to pay.
Most unopened, unused products can be returned for a full refund within 14 days of the delivery date. If we sent the incorrect item, we'll send out the correct item free of charge.
Shipping is non-refundable.
If your order arrives damaged, please email pictures of the damage to firstname.lastname@example.org. We will either resend your order or refund your order if provided with picture proof. Refund requests for damaged items will not be accepted without evidence.
Everyone's skin is different and we do not issue refunds if the product did not work for your skin. Please do not use our products if you are allergic to any of the ingredients listed on the product pages.
If you would like to return an item, please contact us with your order number and details regarding the item. We promise to make things right.