FAQs

How do I pick the right product?


Check out our product guide! Explore the different skin concerns that each of our serums tackle: Acne Spot Treatment: Focuses on acne, blemishes, & cystic acne. This serum is great for reducing redness, swelling, & inflammation. Hydration Blast Serum w/ Vitamin C: Targets dark spots and hyper-pigmentation Repair & Rebuild: Targets textured scars, both deep & indented Skin Revival: Targets loose, dull, & tired skin along with enlarged pores.




How long does shipping take?


If you live in the United States, it usually takes 3-5 business days from the day we ship! If you live outside of the United States, it can take up to 3 weeks depending on which country you live in, due to the fact that customs clearance for each country are different (and sometimes each package is inspected before entering the country)




Does Neférte ship outside of the USA?


We ship worldwide, but free shipping is only applicable to the United States! International Shipping Rates: Canada - $7 UK - $12 Rest of the World - $17 We currently cannot ship to Qatar, UAE, and most countries in the Middle East due to international custom clearance issues.




What should I know about returns and refunds?


- We can cancel your order upon request and process a full refund if your product has not been processed or shipped yet. - Shipping is nonrefundable. - Different products work for different people. Due to the nature of skincare products, which cannot be reused or repurposed, we cannot accept refunds or returns if a product does not work for you. - If you recieve an incorrect or damaged product, we will ship you the correct item(s), no returns necessary.




I've tried almost everything. Will Neférte products make a difference?


Don't be fooled by the small glass bottle. Neférte serums are highly concentrated, and loaded with effective active ingredients! Each squeeze is a powerful enough to make a difference, but gentle enough to not cause irritation. Explore the hundreds of transformations from our customers on our results page!




I have oily, acne prone skin. Can I still use Neférte serums?


Yes! By skipping hydrating products, your skin will actually rebound and produce more oil than it needs to, which causes breakouts. If you're using lots of drying acne products like salicylic acid and benzoyl peroxide, that can also cause excessive dryness. P.S. The Acne Spot Treatment with Tea Tree Oil would be the perfect product for oily, acne prone skin.




Can I use multiple serums together?


100% yes! In fact, our products are formulated to be extremely compatible with eachother, and we highly recommend incorporating more than one Neférte product into your skincare routine. Here's a few pointers:

  • The acne spot treatment works best overnight, especially if you apply it on a clean and dry face (no prior products applied). You may apply other skincare products after the acne spot treatment dries!
  • Let one serum dry before applying another
  • If you use the hydration blast serum with vitamin C, apply SPF to prevent darkening of any spots, the sun speeds this process up and causes premature aging and sun spots!
  • The repair and rebuild serum works extremely well in conjunction with microneedling. However, you can use it with or without microneedling!