Frequently asked questions

Are Neférte products paraben free?


Yes! All Neférte products are paraben free, gluten free, vegan, and cruelty free.




I have oily, acne prone skin. Can I still use Neférte serums?


Yes! By skipping hydrating products, your skin will actually rebound and produce more oil than it needs to, which causes breakouts. If you're using lots of drying acne products like salicylic acid and benzoyl peroxide, that can also cause excessive dryness. P.S. The Acne Spot Treatment with Tea Tree Oil would be the perfect product for oily, acne prone skin.




Does Neférte ship outside of the US?


We ship worldwide, but free shipping is only applicable to the United States!




I have sagging, tired skin. Will these serums make a difference?


Don't be fooled by the small glass bottle. Neférte serums are highly concentrated, and loaded with effective active ingredients! Each squeeze is a powerful enough to make a difference, but gentle enough to not cause irritation.




How long does shipping take?


If you live in the United States, it usually takes 3-5 business days from the day we ship! If you live outside of the United States, it can take up to 3 weeks depending on which country you live in, due to the fact that customs for each country are different (and sometimes each package is inspected before entering the country)




What should I know about refunds and returns?


- We will process a refund if your product has not been processed or shipped yet. - Shipping is nonrefundable. - Different products work for different people, so we cannot accept refunds or returns if a product does not work for you. - If you recieve an incorrect or damaged product, we will refund the price of the product, but shipping is nonrefundable.





Return Address:

847 S. Randall Rd.

Ste. 182 

Elgin, IL 60123

Customer Service:

Visit our contact page!

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